Hospital Service Plan
Multi-modality tower coverage, 24/7 hotline, urban on-site FSE within a 4-hour planning window, and UDI-linked recall sweeps.
Services & support
Pick the service plan that fits your facility
Hospitals, ASCs, imaging centers, and specialty clinics each need a different endoscopy service profile—from mean time to repair (MTTR) targets to reprocessing validation and post-market surveillance (PMS) document routing.
Ambulatory Surgical Center Plan
Pre-shift PM, AAMI ST91 reprocessing audit support, weekend response, and compact loaner kits for laparoscopy days.
Imaging / Hybrid OR Plan
Camera pathway QC, DICOM conformance updates, and integration notes for PACS/OR documentation workflows.
Specialty Clinic Plan
Annual calibration, IFU refresh, preference-card support for ENT, gynecology, and urology instrument sets.
Home Health Agency Plan
Remote troubleshooting hotline and logistics for portable visualization carts used in selected outpatient pathways.
Skilled Nursing & LTC Plan
Consumable replenishment coordination and infection-control documentation bundles for shared procedure rooms.
Common questions from biomed and supply chain teams
Do you support our existing biomed team or replace them?
We augment. Field service engineers co-own Tier 2–3 escalations while your in-house team retains Tier 1 first response.
How do you handle FDA recalls on our installed base?
unique device identification (UDI) recall sweeps target a 24–48 hour notification window after Class I/II notices, with loaner staging when hardware correction is required and adverse event reporting (MDR) pathways documented for quality teams.
Will you work with our existing CMMS (Nuvolo / Maximo / Connectiv)?
Yes. Work orders can publish into your CMMS via REST API or HL7 FHIR messaging where the facility enables the interface. Remote sessions require a Business Associate Agreement before access.
What is covered under a HIPAA BAA for remote sessions?
A Business Associate Agreement is executed before remote diagnostics. PHI is not logged or stored on Karl Storz support servers.
Without a service plan
- 4–6 hour average MTTR
- OR hour revenue loss during tower downtime
- Recall response measured in days
With a Karl Storz plan
- Sub-2 hour urban MTTR planning target
- Parts pre-staged for high-runner SKUs
- Recall response window of 24–48 hours
Tell us your facility type — we will send a tailored service plan
Include OR count, specialty mix, and whether you need loaner coverage during repairs.